Gerard Cachon and Christian Terwiesch, Matching Supply with Demand: An Introduction to Operations Management, 3e is the most authoritative, cutting-edge book for operations management MBAs. The book demands rigorous analysis on the part of students without requiring consistent use of sophisticated mathematical modeling to perform it. When the use of quantitative tools or formal modeling is indicated, it is only to perform the necessary analysis needed to inform and support a practical business solution. The guiding principle in the development of Matching Supply with Demand has been “real operations, real solutions.” “Real operations” means that most of the chapters in this book are written from the perspective of a specific company so that the material in this text will come to life by discussing it in a real-world context. “Real solutions” means that equations and models do not merely provide students with mathematical gymnastics for the sake of an intellectual exercise.

Chapter 1 Introduction Chapter 2 The Process View of the Organization Chapter 3 Understanding the Supply Process: Evaluating Process Capacity Chapter 4 Estimating and Reducing Labor Costs Chapter 5 Project Management Chapter 6 The Link between Operations and Finance Chapter 7 Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model Chapter 8 Variability and Its Impact on Process Performance: Waiting Time Problems Chapter 9 The Impact of Variability on Process Performance: Throughput Losses Chapter 10 Quality Management, Statistical Process Control, and Six-Sigma Capability Chapter 11 Lean Operations and the Toyota Productions System Chapter 12 Betting on Uncertain Demand: the Newsvendor Model Chapter 13 Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity Chapter 14 Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model Chapter 15 Risk-Pooling Strategies to Reduce and Hedge Uncertainty Chapter 16 Revenue Management with Capacity Controls Chapter 17 Supply Chain Coordination Chapter 18 Sustainable Operations Chapter 19 Business Model Innovation Appendix A Statistics Tutorial Appendix B Tables Appendix C Evaluation of the Loss Function Appendix D Equations and Approximations Appendix E Solutions to Selected Practice Problesm glossary References Index of Key "How to" Exhibits Summary of Key Notation and Equations Index