Quality circles at Martin Marietta Corporation, Denver Aerospace/Michoud Division / Philip C. Thompson -- "Face-to-face" at Pacific Northwest Bell / Stanley Peterfreund -- The Sharonville story / Robert H. Guest -- The Scanlon plan at Herman Miller, Inc. / Carl F. Frost -- Tarrytown / Robert H. Guest -- The Citibank project / Roy W. Walters -- The development of General Motors'' team-based plants / Richard L. Cherry -- The limits of laissez faire as a sociotechnical change strategy / Eric Trist and Charles Dwyer -- The Bolivar quality of work life program / Barry A. Macy -- The Rushton quality of work life experiment / Paul S. Goodman -- The Topeka work system / Richard E. Walton -- Strategies for diffusing, evolving, and institutionalizing quality of work life at General Motors / D.L. Landen and Howard C. Carlson.