Part A: Simple Markovian Models Ⅰ Markov Chains Ⅱ Markov Jump Processes Ⅲ Queueing Theory at the Markovian Level Ⅳ Queueing Networks and Insensitivity Part B: Some General Tools and Methods Ⅴ Renewal Theory Ⅵ Regenerative Processes Ⅶ Further Topics in Renewal Theory and Regenerative Processes Ⅷ Random Walks Ⅸ Levy Processes, Reflection and Duality Part C: Special Models and Methods Ⅹ Steady-State Properties of GI/G/1 XI Markov Additive Models XII Many-Server Queues XIII Exponential Change of Measure XIV Dams, Inventories and Insurance Risk Appendix Bibliography Index