This handbook provides easy to access insights into behavioral phenomena in production and service settings, ready-to-play games and activities for class settings, and applicable prescriptions for practice. The text serves a dual role as a desk/training reference to practitioners seeking to develop greater system understanding among their workers.

Over the last decade there has been an explosion of academic interest in the study of Behavioral Operations (Behavioral Ops). Simultaneous concerns have emerged about the adequacy with which now established Behavioral Ops phenomena are dealt with in degree-granting programs and corporate training agendas. Concerns stem from two points: (1) Pedagogical lessons regarding human behavioral are largely cast in the perspectives and terminology of underlying social/psychological theories. This has traditionally made it difficult for teachers of operations management content to link such knowledge to OM teaching plans and materials. (2) Games are seen as a major contribution to Behavioral Operations education, but experiments as described in literature are usually used for scientific research, and often difficult to replicate in teaching settings due to the use of unique proprietary software or insufficient descriptions of methods and materials used. Prior to now, no comprehensive teaching-oriented overview of Behavioral Operations has been available. The Handbook of Behavioral Operations fills this gap, providing easy to access insights into why associated behavioral phenomena exist in specific production and service settings, ready-to-play games and activities that allow instructors to demonstrate the phenomena in class settings, and applicable prescriptions for practice. By design the text serves a dual role as a desk/training reference to those practitioners already in the field, and presents a comprehensive framework for viewing behavioral operations from a systems perspective. As an interdisciplinary book relating the dynamics of human behavior to operations management, the Handbook is an essential resource for practitioners seeking to develop greater system understanding among their workers, as well as for instructors interested in emphasizing the practical relevance of behavior in operational settings.

Introduction to the Handbook PART I: BACKGROUND AND THEORETICAL CONSIDERATIONS Chapter 1. A Brief History and the Contemporary Knowledge Base Chapter 2. The Virtuous Cycles of Experimental Learning PART II: LESSONS IN PRODUCTION AND SERVICE CONTEXTS Chapter 3. Synch and Swim: Managing and Mismanaging Process Constraints and Variability Chapter 4. Process and Perception: Kristen's Cookie Company from a Behavioral Point of View Chapter 5. Outflanking Undecided, Ever-Changing Puzzles : The Role of Human Behavior in Scheduling Chapter 6. Hitting the Target: Process Control, Experimentation, and Improvement in a Catapult Competition Chapter 7. The Wait or Buy Game: How to Game the System That's Designed to Game You Back Chapter 8. Seeing the Forest (And Your Tree): Envisioning Motivation and Performance in Work Design Chapter 9. Satisfaction Architect: Service Design and Its Behavioral Implications Chapter 10. Sharing the Load: Group Behavior and Insights into Simulating Real-World Dynamics PART III: LESSONS IN SUPPLY CHAINS AND INTEGRATIVE/ENABLING TECHNOLOGY Chapter 11. Booms, Busts, and Beer: Understanding the Dynamics of Supply Chains Chapter 12. Kicking the "Mean " Habit: Joint Prepositioning in Debiasing Pull-to-Center Effects Chapter 13. Sharing the Risk: Understanding Risk-Sharing Contracts from the Supplier's Perspective Chapter 14. A Chain of Hands: Pro-Social Integration in a Coffee Supply Chain Setting Chapter 15. Supply Chain Negotiator: A Game of Gains, Losses, and Equity Chapter 16. ERP Simulator: Examining Competitive Supply Chain Team Dynamics Chapter 17. The Fresh Connection: Inter-Functional Integration in Supply Chain Management Chapter 18. Wrapping it Up: Behavior and Decision Making Revealed in Business Simulation Games Conclusion: Behavioral Operations in Practice and Future Work